Access management is closely related to which other process?
Answer : C
- Capacity management only
- 3rd line support
- Information security management
- Change management
Which one of the following is concerned with policy and direction?
Answer : B
- Capacity management
- Service design
- Service level management
What do customer perceptions and business outcomes help to define?
Answer : A
- The value of a service
- Total cost of ownership (TCO)
- Key performance indicators (KPIs)
Which of the following BEST describes the purpose of access management?
Answer : B
- To provide a channel for users to request and receive standard services
- Provides the rights for users to be able to use a service or group of services
- To prevent problems and resulting Incidents from happening
- To detect security events and make sense of them
Which of the following identify the purpose of business relationship management? 1. To establish and maintain a business relationship between service provider and customer 2. To identify customer needs and ensure that the service provider is able to meet
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- Both of the above
- 1 only
- 2 only
- Neither of the above
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