A customer states that he cannot open an AppleWorks file. What is the most productive question to ask him FIRST?
Answer : C
- Can you open any files?
- Is your MAC connected to a network?
- Can you open other Apple Work Files?
- What version of Apple Works are you using?
What precautions should be taken if a discharged CRT must remain exposed for any length of time?
Answer : D
- You should reset the Power Manager Unit on the logic board
- You should perform a full set of video adjustments on the CRT
- You should remove the CRT from the computer or display assembly
- You should establish an ongoing connection between the CRT anode and ground
The LED on a MacBook MagSafe power adapter doesn't illuminate at all when it's plugged into the MacBook and you know the adapter is connected to a known good power source. What is most likely the cause of this symptom?
Answer : D
- The MacBook has a faulty main battery.
- The MagSafe adapter needs to be reset first.
- The MacBook requires an SMC firmware update.
- AMagSafe adapter connector pin is stuck down.
A customer states that he has never been able to burn DVD's with his MacBook, yet his friend has an identical looking MacBook that can burn DVD's. You have verified that the customer's MacBook has a DVD / CD-RW Combo optical drive and is running the latest version of Mac OS X. The MacBook has no other problems. What is the probable cause of this issue?
Answer : D
- The MacBook requires more RAM.
- The MacBook requires a firmware update.
- The MacBook optical drive is malfunctioning.
- The Combo drive is not capable of burning DVD's.
Why do you need to take precautions when disposing of CRT displays? SELECT TWO
Answer : C, EDownload more 9L0-007 sample questions from above download links.
- CRT displays contain toxic gases.
- CRT displays present a fire hazard.
- CRT displays can implode if mishandled.
- CRT displays present a radiation hazard.
- CRT displays contain hazardous materials.
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